How It works

  1. Consult with Sarah.
  2. The client must read through and sign the Inspection and Quote Agreement form. This form explains what goes into restorations and how I charge for my services. 
  3. Once the form has been signed, Sarah will perform the inspection, research, and quote.
  4. If the client agrees to the quote, the client must then sign the quote and pay a non-refundable 50% deposit prior to Sarah beginning restoration work. This deposit covers the cost of performing the inspection, research, travel, shipping costs, and the quote, along with the cost of supplies.
  5. If the client wishes not to proceed with the restoration, the client must pay for the services performed up until that point as stated in the Inspection and Quote Agreement form. This includes time spent performing the inspection, researching, traveling, shipping costs, and writing the quote.
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When quoting a restoration

Depending on the age of the stained glass piece, finding the matching glass can be a challenge.  Stained glass is made in batches.  Even if the manufacturer still makes the same glass, it can differ from one batch to another.  

In order to find a match, I might need to go through many different suppliers. Often I will ship a piece of the glass that I am trying to match and the supplier will send it back with close matching samples. 

If there are aspects of the restoration job that are out of my realm, I will look to outsource.  I would research to find the right companies to assist me in performing those services. In other words, I will do my very best to not only make it happen, but restore your stained glass the proper way. I would line up all outsourced services and include them in the quote. 

In the quote, I will list the scheduled payments and amounts if the job is going to be very involved, time-consuming, or costly. Some jobs might only have two payments which would include the 50% deposit and the remaining balance once completed. Others might be split into several payments depending on the job.

Other things to consider…

When clients sign the quote, they are agreeing to the cost of the restoration and the terms of the agreement as well. The quote is an estimate and is subject to change. 

For example… If something unforeseen were to come up during the restoration process, I would consult with the client first. Depending on what the situation is, it could affect the original quoted price. I would give my recommendations, but the client and I would need to agree together on how to proceed. 

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