Shipping policy

SHIPPING

How do I check the status of an order?

Once your order is packed and shipped, you will get a notification with your tracking information either in your email or through your Glassy Studios account that you created with your order.

How fast is the shipping & fulfillment?

You will receive an email that contains tracking information once your item(s) have been shipped--please allow a couple days for processing. Once shipped, all domestic orders take anywhere from 3 to 5 days to arrive depending on the efficiency of your local postal service.

In some cases, backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. You can expect to receive a notification that your order has been packed within 5 business days!

 

 

DELIVERY DAYS

These services are delivered Monday-Friday. Weekend deliveries and pickups are not available at this time.

 

SHIPPING DELAYS

Hurricane Ida is currently causing hazardous conditions across the U.S. which has resulted in disruptions to USPS & FedEx operations. Delivery times may be delayed as a result of these disruptions. Please note the estimated delivery times listed on our website may not reflect these delays accordingly. If your tracking number does not show an error on the carrier’s website, we consider your shipment to still be en route.

We appreciate your understanding as we comply with COVID-19 guidelines, shipping timelines may vary. Thank you for your patience as we work to fulfill your order as quickly as possible. Shipping times are not guaranteed.Please note that shipping and processing times are separate. Shipping times are dependent on the carrier selected. Carrier times vary due to the COVID protocols.

Some orders may be subject to additional verification which can cause slightly longer processing times. In the event your order requires additional verification, our staff will reach out to you via the phone number or email provided on the order. Please be patient as these procedures are put in place to provide an extra measure of security to both you and our business alike. Questions and additional information about your verification can be addressed to help@glassystudios.com. 

 

INDIVIDUAL ORDERS

Orders typically ship from within 1-4 business days via USPS. If, after ordering, we discover an item is illegal in your state, we reserve the right to cancel and refund the order.